Refund, Cancellation & Post-Paid Service Policy
💎 Post-Paid Governance: Services Charged Only Upon Delivery
Futura Partner manages all 360-degree monthly growth operations, qualified pipeline generation, and ad campaigns on a strictly post-paid model. Our monthly fee is billed and collected only once the service period has fully concluded, giving our clients complete oversight of delivered work prior to final settlement.
1. Post-Paid Monthly 360 Growth Engagements
Unlike traditional agencies that demand hefty upfront retainers with uncertain results, Futura Partner operates on an executive performance-first philosophy. For all ongoing monthly client partnerships:
- Active Monthly Deployment: Our teams actively deploy capital strategies, creative campaigns, high-ticket inbound funnels ($50k-$2M+ screening), and CRM architectures throughout the calendar month.
- Arrears Billing (Post-Paid): All 360 ongoing marketing and growth services are invoiced and collected strictly at the conclusion of the monthly period worked.
- No Upfront Retainers for 360 Management: You are not locked into pre-paid retainers for routine monthly management.
2. Scope Exception: Standalone / One-Off Projects
Individual deliverables of a fixed, non-recurring scope are structured under separate project milestone terms agreed in their specific Statement of Work (SOW):
- Bespoke Website Architecture & Development: Custom architectural coding, luxury UI/UX design, and dedicated infrastructure deployments.
- Dedicated Custom Landing Pages: Independent landing pages created outside the standard continuous pipeline.
- Standalone Creative & Media Packages: Dedicated high-end cinema video shoots or special brand asset generation.
These one-off projects may require milestone deposits as established in their initial project contract. However, all ongoing 360 growth management continues to be charged exclusively at the end of each monthly period.
3. Active Feedback & Direct Executive Communication
Accountability requires uninterrupted dialogue. From day one of onboarding, every Futura Partner client is provisioned with:
- Private Executive WhatsApp Group: Direct, real-time access to our Growth Directors, Media Buyers, and Funnel Architects. No support tickets or generic customer queues.
- Corporate Direct Email: Official documented feedback channels via admin@futurapartner.com.
- Continuous Optimization Loops: We review qualified prospect quality, appointment volumes, and creative feedback weekly to optimize campaign performance in real time.
🛡️ 100% Full Refund Guarantee for Quality & Prospect Caliber
If during any billed monthly cycle, the quality or delivery of the service fails to meet the established, agreed-upon standards of qualified prospect generation or direct creative content, Futura Partner will process a 100% full refund of the generated invoice for that period (or void the pending invoice). We uphold this standard because invoices are generated and collected only at the end of the monthly term.
4. Refund & Adjustment Procedures
To invoke our quality guarantee and request an invoice refund:
- Feedback Review: Notify your dedicated account manager via WhatsApp or email at admin@futurapartner.com detailing where lead caliber or content deliverables diverged from the agreed KPI benchmarks.
- Prompt Investigation: Our executive board reviews the campaign metrics, lead screening audit logs, and delivery records within 3 business days.
- Immediate Refund Processing: If the established service standards were unfulfilled, a 100% full refund of the disputed invoice is remitted directly back to the client's original payment method (wire transfer, ACH, or credit card) within 5–7 business days, or the outstanding end-of-month invoice is canceled with zero balance due.
5. Cancellation & Pause Policy
We do not believe in holding high-caliber firms hostage with restrictive lock-ins. You maintain complete executive freedom:
- Notice Prior to Next Cycle: Clients may pause or cancel ongoing 360 services at any time prior to the commencement of the following monthly period simply by notifying their account director via WhatsApp or email.
- No Hidden Exit Fees: There are no cancellation fees, penalty clauses, or hidden charges. The client only pays for the completed period's accepted service.
Terms and Conditions of Service
These Terms and Conditions constitute a legally binding agreement between Futura Partner ("Agency", "we", "us") and the contracting entity ("Client", "you"). By engaging our growth, marketing, recruitment, or development services, you affirm acceptance of these provisions.
1. Agency Mandate & Scope
Futura Partner provides proprietary growth architecture, digital advertising acquisition funnels, lead pre-qualification, and specialized talent recruitment for luxury real estate developers, brokerage offices, and high-end remodeling/construction firms across the United States, Latin America, and the Caribbean.
2. Client Obligations & Partnership Standards
Maximum pipeline velocity requires close collaboration. The Client agrees to:
- Prompt Lead Response: Ensure internal sales teams contact qualified inbound inquiries within reasonable business windows to maintain high conversion rates.
- Platform Access: Provide necessary access permissions to Meta Business Manager, Google Ads, domains, and CRM integrations as required for campaign deployment.
- Direct Feedback: Participate in weekly or bi-weekly feedback exchanges via dedicated WhatsApp and email channels to review lead quality and trajectory.
3. Invoicing, Terms of Payment & Settlements
- 360 Monthly Operations: Billed in arrears (post-paid) upon the completion of each 30-day service cycle. Payment is due within 7 days of invoice issuance.
- One-Off Deliverables: Websites, standalone brand assets, or custom software projects are invoiced per contractual milestone schedules established in their individual Statement of Work.
- Accepted Payment Methods: International Wire Transfer (SWIFT), ACH Direct Deposit (USA), Corporate Credit Card, or approved digital corporate escrow.
4. Intellectual Property Rights
- Client Ownership: Upon settlement of applicable invoices, the Client owns full rights to all custom ad creatives, video assets, copy, and specific visual collateral produced exclusively for their brand.
- Agency IP: Futura Partner retains exclusive worldwide ownership over its proprietary acquisition frameworks, ad scripts, algorithmic lead filters, software workflows, and CRM automation architectures.
5. Mutual Confidentiality & Non-Disclosure
Both parties agree to treat all business strategies, client identities, transaction valuations, commission structures, and proprietary campaign metrics with strict confidentiality. Neither party will disclose proprietary business intelligence to third parties without prior written consent.
6. Limitation of Liability
Futura Partner utilizes industry-leading media buying strategies and strict lead filtering. However, the ultimate conversion of qualified leads into closed real estate transactions or signed construction contracts remains within the Client's sales discretion. To the maximum extent permitted by law, Agency liability for any claim arising under an engagement is strictly limited to the amount paid by Client during the specific monthly period giving rise to the claim.
7. Governing Law & Domicile
This Agreement is governed by and construed in accordance with the laws of the Republic of Panama. Corporate Address: BellaVista, St 53 Marbella & St 50, Office Space, Office #53, Panama City, Panama.
Privacy Policy & Data Protection
Futura Partner ("we", "us", "our") respects the privacy of our clients, prospective property buyers, developers, and visitors. This Privacy Policy details how we collect, store, and safeguard personal information across our websites, conversion funnels, and communication channels.
1. Information We Collect
In delivering executive growth marketing, we may collect:
- Client Corporate Data: Company name, executive contacts, billing details, and marketing authorization credentials.
- Qualified Lead Inquiries: Name, verified telephone number, email address, property acquisition budget, investment timeline, and preferred geographic markets submitted via screened forms.
- Technical Metadata: IP address, device telemetry, browser type, and cookie identifiers used exclusively for analytical optimization and attribution.
🔒 Absolute Zero Data Selling Guarantee
Futura Partner never sells, rents, leases, or trades any personal information or generated lead data to data brokers, advertising networks, or third-party marketing firms. All leads generated on behalf of a Client are strictly exclusive to that Client's designated territory.
2. Purpose of Processing
We utilize collected data solely to:
- Deploy, analyze, and optimize targeted luxury real estate and construction marketing campaigns.
- Direct pre-screened inbound prospect data securely into the Client's dedicated CRM or WhatsApp notification channels.
- Facilitate direct executive communications, project updates, and post-paid billing invoices.
- Ensure compliance with international anti-spam, advertising policies, and financial regulations.
3. Data Security & Storage
We implement enterprise-grade technical safeguards including TLS 1.3 encryption in transit, AES-256 encrypted cloud databases, strict role-based access restrictions, and regular vulnerability audits. Access to lead data is restricted solely to authorized operational staff managing the Client's specific account.
4. International Compliance & User Rights
In accordance with international privacy frameworks (including GDPR, CCPA, and Panamanian Law 81 on Personal Data Protection), you and your prospects possess the following rights:
- Right of Access: Request a copy of personal information maintained in our systems.
- Right to Rectification: Request correction of outdated or inaccurate contact records.
- Right to Erasure ("Right to be Forgotten"): Request immediate permanent deletion of personal information where no overriding legal compliance obligation exists.
5. Data Protection Officer & Contact
To exercise data rights or submit inquiries regarding our privacy standards, contact our privacy director directly at:
Email: admin@futurapartner.com
Address: BellaVista, St 53 Marbella & St 50, Office Space, Office #53, Panama City, Panama.
Políticas, Pagos Contra Entrega y Garantía de Devolución
En Futura Partner priorizamos la confianza, la excelencia operativa y la alineación total de intereses con nuestros clientes. A continuación, presentamos los lineamientos fundamentales que rigen nuestras relaciones contractuales:
💎 Pagos Contra Servicio Entregado (Cobro a Fin de Mes)
Toda nuestra gestión 360 (campañas de captación, prospección calificada, filtrado de compradores de alto valor, infraestructura CRM y optimización continua) se administra de forma mensual y se cobra estrictamente una vez finalizado el período mensual de servicio. No cobramos tarifas por adelantado para la gestión 360 recurrente.
1. Proyectos de Una Sola Vez vs. Gestión Mensual 360
- Gestión 360 Recurrente: Se ejecuta a lo largo del mes y se factura siempre al concluir el período de servicio entregado.
- Proyectos de Una Sola Vez: Desarrollos independientes como sitios web a medida, landing pages específicas o paquetes de contenido y producción audiovisual adicional se cotizan y facturan por hitos de entrega según su orden de trabajo (SOW) individual.
2. Comunicación Directa y Retroalimentación Continua
Nos aseguramos de que toda retroalimentación sea escuchada e implementada en tiempo real. Cada cliente dispone de:
- Grupo Privado de WhatsApp: Comunicación ejecutiva directa con nuestros directores de crecimiento y especialistas técnicos, sin intermediarios ni demoras.
- Correo Electrónico Oficial: Canal de seguimiento documentado en admin@futurapartner.com.
- Ajustes Ágiles: Analizamos semanalmente el flujo de prospectos calificados y el feedback de ventas para optimizar las campañas de inmediato.
🛡️ Garantía de Calidad y Reembolso Completo del 100%
Si la calidad del servicio entregado no es la preferida o la esperada, o si no se cumplió con los estándares establecidos de generación de prospectos calificados o contenido directo durante el período trabajado, procedemos con el reembolso completo (100%) de la factura generada para dicho período (o la cancelación de la misma).
3. Procedimiento para Devoluciones y Reembolsos
Para solicitar la revisión de una factura:
- El cliente envía su retroalimentación a través de su grupo exclusivo de WhatsApp o al correo admin@futurapartner.com dentro de los 15 días posteriores a la recepción de la factura de fin de mes.
- Nuestro equipo directivo evalúa las métricas acordadas y, de comprobarse que no se alcanzaron los estándares pactados, el reembolso del 100% se procesa al método de pago original en 5 a 7 días hábiles, o se anula la factura pendiente sin costo alguno.
4. Política de Cancelación sin Penalizaciones
El cliente puede pausar o cancelar el servicio mensual en cualquier momento antes de iniciar el siguiente período de facturación, notificándolo por WhatsApp o correo electrónico. No existen penalizaciones ocultas ni contratos forzosos a largo plazo.
5. Privacidad y Confidencialidad Absoluta
Protegemos rigurosamente la identidad de nuestros clientes y los datos de prospectos de alto patrimonio. Bajo ninguna circunstancia vendemos, alquilamos ni compartimos datos con terceros. Todos los prospectos generados son de propiedad y exclusividad territorial del cliente contratante.